COMPANY POLICIES - NOSSO COMPROMISSO DE PRIVACIDADE
A Project Company está comprometida em entregar a mais alta qualidade em suas soluções, para nós privacidade e transparência são aspectos muito importantes. Desta forma, queremos explicar o que estamos fazendo para garantir que nossos serviços sempre funcionem de maneira adequada e transparente.
Nosso compromisso com você:
• Comprometemo-nos a oferecer serviços que priorizam o usuário.
• Comprometemo-nos a não vender suas informações pessoais.
• Comprometemo-nos a ser transparentes sobre como processamos os dados.
• Comprometemo-nos a trabalhar continuamente na melhoria de nossos serviços e produtos.
Delivery PolicyDelivery policy:1. General conditionsDeliveries are made from Monday to Friday, from 8 am to 5 pm.The delivery time is counted from the confirmation of payment in business days, that is, it does not include Saturdays, Sundays and holidays.Exceptionally deliveries can take place on Saturdays, Sundays and holidays.Please check the dimensions of the product and make sure they are suitable for the elevators, doors and corridors at the delivery location, as we do not assemble, disassemble the product and/or doors and windows, carry it by ladder or lift it from the side from outside the building.IMPORTANT: after completing the order, it is not possible to change the delivery method, request an advance or priority. All delivery times take into account the stock, the region, the process for issuing the invoice and the time to prepare the product. With each order status update, our system automatically sends alert emails. Therefore, it is important to keep your email address up to date.After completing the order, it is not possible to change the delivery address. If you provided the wrong address, contact customer service and request the cancellation of the purchase.After canceling, update the delivery address in your registration. Click here to change it.IMPORTANT: for security reasons, under no circumstances do our operators change the delivery address or customer registration data.If you provided an incomplete address, contact customer service and provide the missing information.IMPORTANT: it will only be possible to add additional information such as block, floor, reference point. Changing the street name or building/house number, for example, is not allowed.Delivery can only be made to a person over 18 years old who presents an identification document.The carrier is forbidden to:- enter the home;- deliver by alternative means (example: lifting product through a window);- carry out installation or maintenance of products;- open the product packaging;- collect return products;- deliver to an address other than that stated in DANFE;- deliver to minors or those without an identification document.2. When to refuse deliveryProducts are sent to the customer exactly as they were delivered to us by the manufacturer. If any of the hypotheses below occurs, refuse to receive the goods and write the reason for refusal on the back of the DANFE:- open or damaged packaging;- defective product;- product not in accordance with the order;- lack of accessories.If you still accept the product, please contact customer service within 72 hours.
Exchange, Return and Refund PolicyReturn PolicyAll occurrences involving exchanges or returns must be made within a period of up to 7 (seven) days, counting from the delivery date, with the exception of Fashion items, whose period is up to 30 (thirty) consecutive days, and must be communicated to our customer service department.1. When to refuse the productProducts are sent to the customer exactly as they were delivered to us by the manufacturer. If any of the hypotheses below occurs, refuse receipt and write the reason for refusal on the back of the DANFE (Electronic Invoice Auxiliary Document):- open or damaged packaging;- defective product;- product not in accordance with the order;- lack of accessories.If you still accept the product, please contact customer service within 72 hours.2. Exchange or cancellation of purchaseThe return of any product can only be made within a period of up to 7 (seven) days, counting from the delivery date, with the exception of Fashion items, whose period is up to 30 (thirty) consecutive days. During this period, if the product is defective, or if you are not satisfied with the purchase, contact our customer service department and request an exchange.To exchange a product, the following conditions must be observed:- the product must be sent in the original packaging, without signs of use, without violating the original manufacturer's seal, accompanied by the DANFE, the manual and all accessories.- in requests to withdraw products from the Fashion, Wine, CDs, DVDs and Books categories, the product label/seal is important.If the product, together with the packaging in which it was delivered, weighs less than 15Kg and its dimensions do not exceed 105cm in height, 105cm in width and 105cm in length, the return can be made by postage. Otherwise, the product will be collected by the carrier on an agreed date, at the same delivery location. Collections are made from Monday to Friday, from 8 am to 9 pm. Our transporter leaves a proof of collection at the location.In case of postage, our operators will send, by e-mail, the postage code that must be presented at Post Office agencies. This process is free. (IMPORTANT: Franchise Post Offices (ACF) do not accept the use of the post authorization instrument.)It is essential to follow the instructions:- pack the product in its original packaging or similar;- return all items/accessories that came with the product;- attach the duplicate DANFE received upon delivery. It is imperative that it be sent so that the product can be identified;- report, on the back of the DANFE, the reason for the return.3. Deadline for resolution of the exchangeThe partner has up to 30 (thirty) consecutive days, counted from the date of receipt of the product at its Distribution Center, to send another product to the customer.4. Refund of amount paidThe refund of amounts paid using the same payment method chosen in the purchase process.For purchases paid by credit card, the card company will be notified and the reversal will occur on the next or subsequent invoice, at once, regardless of the number of installments used in the purchase. The refund period depends on the card issuer.In purchases paid by bank slip or direct debit, the refund will be made by bank deposit, within 10 (ten) business days, only in the buyer's current account, which must be individual. It is necessary that the current account holder's CPF be the same as the one in the order (client's CPF). If the buyer does not have a current account that meets the aforementioned conditions, a Payment Order will be sent within the same period in the name of the holder of the purchase. It can be redeemed at any branch of Banco Itaú, upon presentation of an identity document and CPF.The refund of amounts will only be processed after receipt and analysis of the products at the Distribution Center.
Translation DisclaimerTHIS SERVICE MAY CONTAIN TRANSLATIONS POWERED BY GOOGLE. GOOGLE DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. The Project Company website has been translated for your convenience using translation software powered by Google Translate. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Translations are provided as a service to users of the Project Company website, and are provided "as is." No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of any translations made from Portuguese language into any other language. Some content (such as images, videos, Flash, etc.) may not be accurately translated due to the limitations of the translation software.The official text is the Portuguese language version of the website. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated website, refer to the Portuguese language version of the website which is the official version.
Project University - Honor CodeCollaboration Policy By enrolling in a course on Project University, you are joining a special worldwide community of learners. The aspiration of Project University is to provide anyone with an internet connection access to courses from the best universities and institutions in the world and to provide our learners the best educational experience internet technology enables. You are part of the community that will help Project University achieve this goal. Project University depends upon your motivation to learn the material and to do so with honesty and academic integrity. In order to participate in Project University, you must agree to the Honor Code below and any additional terms specific to a course or program. This Honor Code, and any additional terms, will be posted on each course website. Honor Code Pledge By enrolling in a Project University course or program, I agree that I will: Complete all tests and assignments on my own, unless collaboration on an assignment is explicitly permitted. Maintain only one user account, unless Project University has approved the use of a separate user account in connection with an employer-sponsored or university-sponsored program. Not let anyone else use my username and/or password. Not engage in any activity that would dishonestly improve my results, or improve or hurt the results of others. Not post answers to problems that are being used to assess learner performance. Violations If you are found in violation of the Terms of Service or Honor Code, you may be subject to one or more of the following actions: Receiving a zero or no credit for an assignment; Having any certificate earned in the course or program withheld or revoked; Being unenrolled from a course or program; or Termination of your use of the Project University Site. Additional actions may be taken at the sole discretion of Project University and Project University Member course providers. No refunds will be issued in the case of any corrective action for such violations. Honor Code violations will be determined at the sole discretion of Project University Members. You will be notified if a determination has been made that you have violated this Honor Code and you will be informed of the corresponding action to be taken as a result of the violation. Changing the Honor Code Please note that we review and may make changes to this Honor Code from time to time. Any changes to this Honor Code will be effective immediately upon posting on this page, with an updated effective date. By accessing the Project University Site after any changes have been made, you signify your agreement on a prospective basis to the modified Honor Code and any changes contained therein. Be sure to return to this page periodically to ensure familiarity with the most current version of this Honor Code. Effective Date: December 12, 2015.